Notice

1. All room rates include service charges and applicable taxes.

2. Guests are required to present an original valid ID or a secondary form of identification upon check-in for registration purposes.

3. Check-in is available from 15:00, and check-out is by 11:00. Additional charges will apply for early check-in or late check-out based on the number of additional hours.

4. In support of environmental sustainability, disposable amenities are not provided automatically. Guests who wish to purchase them may contact the Front Desk.

5. Reservations made through the official Red Dot Hotel website or by phone require a deposit of 30% of the total room rate, payable immediately by credit card or ATM transfer, in order to secure the reservation. For stays during consecutive holidays of three days or more, a 50% deposit is required.

※ If the number of guests exceeds the occupancy originally booked, the following additional guest and extra bed charges and policies apply:

• Children under 7 years old may stay free of charge when sharing an existing bed. Additional amenities and breakfast will not be provided.
• Guests aged 7 and above sharing an existing bed will be charged an additional guest fee of NT$600 per person.
• Extra beds are available for selected room types and are subject to an additional charge of NT$900 without breakfast or NT$1,260 with breakfast.
• Extra beds and children’s amenities are limited in quantity. Please inform us when making your reservation or prior to arrival if these items are required.

6. Guest room photos are for reference only. Actual room layouts, furnishings, and configurations may vary and are subject to the room assigned upon arrival.

7. Breakfast is served as a set menu from 07:30 to 10:00 and is available for dine-in only. The dining area is located on B1. Please inform us of any food allergies upon check-in.

8. The COWABUNGA Slide is open from 10:00 to 20:00.

9. Smoking is prohibited throughout the hotel. Guests who smoke indoors or leave cigarette butts in the hotel will be charged a cleaning fee of NT$3,000 and may also be subject to penalties in accordance with the Tobacco Hazards Prevention Act.

10. To maintain the quality and comfort of our accommodations, pets are not permitted in the hotel, with the exception of service animals.

11. The hotel provides access to a designated parking facility approximately a 3–5 minute walk away. Please check in at the hotel first, and our staff will provide directions. Complimentary parking is available from 13:00 on the check-in date until 13:00 on the check-out date. Guests are responsible for any additional charges incurred for parking beyond these hours or for more than one vehicle.

12. During your stay, please comply with hotel policies and take proper care of all hotel facilities and property. Guests will be responsible for the cost of any lost or damaged items. Red Dot Hotel reserves the right of final interpretation, and any matters not specified herein shall be subject to the hotel’s on-site policies.

WEEKDAYS & HOLIDAYS

1. Weekdays: Sunday to Thursday. / Holidays: Friday, Saturday, national holidays, and consecutive holidays.

2. Special Holidays: New Year’s Eve, Christmas, and the Lunar New Year period.

3. Definitions and policies regarding special holidays and winter and summer vacation periods are subject to hotel announcements.

4. Definitions of weekdays and holidays are subject to change. Please refer to the latest information on the official website. Changes may be made without prior notice.

RESERVATION CANCELLATION & DEPOSIT RETENTION

1. If you wish to cancel your reservation, cancellation fees will apply in accordance with the Standardized Contract for Individual Traveler Hotel Reservations promulgated by the Tourism Administration:

• Cancellation on the scheduled check-in date or failure to notify the hotel of cancellation: 100% of the deposit will be charged; no refund will be issued.
• Cancellation 1 day before the scheduled check-in date: 80% of the deposit will be charged.
• Cancellation 2–3 days before the scheduled check-in date: 70% of the deposit will be charged.
• Cancellation 4–6 days before the scheduled check-in date: 60% of the deposit will be charged.
• Cancellation 7–9 days before the scheduled check-in date: 50% of the deposit will be charged.
• Cancellation 10–13 days before the scheduled check-in date: 30% of the deposit will be charged.
• Cancellation 14 days or more before the scheduled check-in date: the deposit will be refunded in full.

Should the legally prescribed cancellation rates above be amended, the latest provisions of the standardized contract promulgated by the Tourism Administration shall prevail.

2. Deposits may be retained for up to one year. Once a deposit has been retained, it is non-refundable. A reservation may be postponed only once and must be rescheduled within one year. All reservation arrangements must be completed at least two weeks before the new scheduled check-in date.

REFUND POLICY

1. In the event of a force majeure natural disaster, guests must notify the hotel of a cancellation or postponement no later than 12:00 noon on the scheduled check-in date. In the event of a typhoon, cancellation eligibility will be determined based on whether an official land warning has been issued for either the guest’s location or the area where the hotel is located.

2. For refunds of deposits paid by credit card, a 2% credit card processing fee will be deducted from the deposit, and the remaining balance will be refunded to the credit card used for the original transaction. For payments made by bank transfer or remittance, a NT$30 processing fee will be deducted, and the remaining balance will be refunded to an account held by the person who made the reservation.

※ In accordance with the Regulations for Administration of Hotel Enterprises promulgated by the Tourism Administration, the hotel collects and retains personal information, including your name, identification number, and contact information, as required by law. Your personal information will be stored electronically, as audio records, or in paper form and used solely for hotel-related services. You may exercise your rights in accordance with Article 3 of the Personal Data Protection Act. By consenting to provide your personal information, you also agree to receive the latest promotional information and special offers from Red Dot Hotel and its affiliated hotels.